Return & Refund Policy

Last Updated: [07/17/2026]

This policy complies with FTC Mail, Internet, or Telephone Order Merchandise Rule and applies to all dropshipped orders placed on our website.

  1. Return Eligibility Window
    We accept valid return requests within 30 calendar days after the customer receives the package. No returns or refunds will be approved for requests submitted after the 30-day window.
  2. Eligible Return Conditions
    Products must meet ALL below requirements to qualify for return/refund:
  • Unused, unwashed, unaltered, with all original tags, packaging, and accessories intact
  • No stains, scratches, breakage, or signs of customer damage
  • Valid order ID and proof of purchase provided
  • Not classified as non-refundable items (see Section 3)
  1. Non-Returnable Items (No exceptions)
    The following categories cannot be returned or refunded for hygiene/supply chain reasons:
  • Custom personalized engraved/printed products
  • Lingerie, swimwear, beauty & skincare, disposable hygiene goods
  • Clearance, final-sale discounted items marked “No Return” on product pages
  • Digital downloadable goods
  1. Who Pays Return Shipping Fees (Critical Dropshipping Clause)
  2. Supplier error (wrong item, defective product, damaged during transit): We cover full return shipping cost, and provide pre-paid return labels.
  3. Customer remorse (wrong size, dislike style, ordered by mistake): Customer is fully responsible for all return shipping charges, original outbound shipping fees are non-refundable.
    All returns must be sent back to our designated supplier return warehouse address provided by support; we do not accept returns sent to our business mailing address.
  4. Refund Processing Rules
    Once our supplier receives and inspects your returned item, refunds will be issued to your original payment method within 7–14 business days.
    Original shipping fees paid at checkout will NOT be refunded for customer-initiated returns.
    Partial refunds may be offered for minor defects at our sole discretion instead of full return.
  5. Order Cancellation
    Orders may be canceled for a full refund only before supplier dispatch. Once shipped, standard return policy terms apply.
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