Last Updated: [07/17/2026]
This Shipping Policy governs the shipping, delivery, logistics, and fulfillment services provided by [lopoqol] (“we”, “us”, or “our”) for all orders placed on our website [https://lopoqol.com/] (the “Site”). This policy applies to all customers, visitors, and purchasers (“you” or “your”) who place orders and purchase products through our e-commerce services.
By completing a purchase and placing an order on our Site, you agree to the terms outlined in this Shipping Policy. Please read this policy carefully before submitting your order.
1. Order Processing & Fulfillment Time
All orders are processed and verified during our standard business days, excluding weekends, public holidays, and regional statutory holidays. Our standard processing rules are as follows:
- Order Processing Period: All orders will be processed, inspected, packaged, and dispatched within 1–5 business days after successful payment confirmation.
- Order Verification: We reserve the right to verify order information, customer identity, and payment details to prevent fraudulent transactions. Order processing may be delayed temporarily if additional verification is required.
- Customized/Pre-Order Items: Custom products, personalized items, and pre-order goods require additional production time. The specific processing timeline will be stated on the corresponding product page.
2. Shipping Regions & Carriers
We currently offer international shipping services to most countries and regions worldwide. We cooperate with trusted global logistics carriers, including but not limited to DHL, FedEx, UPS, USPS, and international postal services, to ensure stable and safe delivery.
We reserve the right to adjust shipping carriers and delivery routes according to destination region, package weight, product type, and logistics availability without prior notice, provided that the overall delivery service quality will not be reduced.
3. Shipping Time & Delivery Estimates
Total delivery time consists of order processing time plus international transit and local delivery time. Estimated shipping times are for reference only and are not guaranteed delivery dates:
- Standard International Shipping: 7–20 business days
- Expedited Shipping: 3–10 business days (if applicable)
Delivery delays may occur due to uncontrollable factors, including but not limited to customs clearance procedures, international logistics congestion, extreme weather, public emergencies, local postal delays, and destination country policy adjustments. We will not be liable for delays caused by the above circumstances.
4. Shipping Fees & Free Shipping Rules
Shipping costs are calculated based on product weight, package size, delivery destination, and selected shipping method. The exact shipping fee will be automatically displayed and confirmed at checkout before you complete payment.
We may offer free shipping promotions from time to time. Free shipping eligibility is subject to the order amount, destination region, and promotional rules specified on our Site at the time of purchase. We reserve the right to modify or terminate free shipping activities without prior notice.
5. Customs, Duties & Taxes
All international orders may be subject to import duties, taxes, customs clearance fees, and other local charges imposed by the destination country’s customs authority.
- Customer Responsibility: All import duties, taxes, and related handling fees are the sole responsibility of the customer. We do not cover or reimburse any customs charges for international orders.
- Customs Clearance: Packages may be detained or inspected by local customs. Any delays, costs, or return issues caused by customs clearance are the customer’s responsibility.
- Customs Rejection: If the package is returned or confiscated by customs due to customer’s failure to pay duties or provide required documents, no refund will be provided.
6. Order Tracking
Once your order is dispatched, we will send a confirmation email containing your unique tracking number and official tracking link. You can monitor your package’s shipping status, transit progress, and delivery updates online in real time.
Tracking information may take 24–48 hours to update after dispatch due to logistics system synchronization delays. If your tracking number shows no updates for more than 5 business days, please contact our customer support for assistance.
7. Shipping Restrictions & Prohibited Items
We reserve the right to cancel or refuse shipping for orders that violate international logistics regulations, local laws, or our shipping rules, including but not limited to:
- Items restricted or prohibited by international aviation and maritime transportation rules
- Products forbidden to be imported by the destination country
- Orders with incorrect, incomplete, or invalid delivery addresses that cannot be delivered normally
- High-risk orders with abnormal order information and suspected fraud behavior
8. Undeliverable & Returned Packages
Packages may be returned to sender or marked undeliverable due to incorrect address, recipient unavailability, refused delivery, customs rejection, or long-term unclaimed status.
For undeliverable or returned packages caused by customer reasons (wrong address, refusal to receive, no pickup, etc.), we will not issue a full refund. We may deduct the actual shipping cost, return freight, and handling fee from your order amount. If you require reshipping, you need to bear all additional logistics fees.
9. Lost or Damaged Packages
9.1 Lost Packages
If your package is confirmed lost by the logistics carrier after formal investigation, we will provide a full refund or free reshipment according to your preference. Customers must submit a loss application and provide valid order and tracking proof within 15 days after the estimated delivery date.
9.2 Damaged or Missing Items
If you receive damaged, defective, or incomplete products, please contact our support team and provide unboxing videos, photos, and package condition proof within 48 hours after delivery confirmation. We will verify the issue and arrange replacement, partial refund, or compensation in accordance with the actual situation.
10. Address Modification & Order Cancellation
You may modify your shipping address or cancel your order before the order is dispatched. Once the package enters logistics transit, address modification and order cancellation are not supported.
We are not responsible for delivery errors, delays, or losses caused by incorrect shipping information filled by customers.
11. Policy Updates
We reserve the right to update, revise, or adjust this Shipping Policy at any time to adapt to business adjustments, logistics rule changes, and legal requirement updates. All modifications will take effect immediately after being posted on this page with an updated “Last Updated” date. Your continued use of our Site and placement of orders constitute acceptance of the latest policy terms.
12. Contact Information
If you have any questions, inquiries, or disputes regarding shipping time, logistics fees, package status, and other shipping-related issues, please contact us via the following methods:
Support Email: [support@lopoqol.com]